August 2007

Information at Your Fingertips
Hello to all of our valued Stolle customers!  This is the second quarterly installment of the Stolle Aftermarket Update Newsletter - another way that we are keeping you informed about what Stolle Machinery is doing to enhance our service to the can and end industries.

The first thing that we would like to discuss is our own information portal - the Stolle website.  We've started on a program to add more content at  www.stollemachinery.com in order to give you better access to the people, information and technology that keeps your machinery running.
We started by adding a directory of contacts for all of the Stolle locations and product lines so that you can quickly identify the best person to speak to about any particular equipment need or issue.

We’ve also created a section for Technical Bulletins and e-newsletters so that you can quickly look up information on new technology and machinery updates that will help increase your productivity and/or decrease your maintenance costs.  We've just started adding information to this valuable resource, but our goal is to provide

our customers with a library of information that will help give you direction to resolve your most difficult challenges or relieve your toughest bottlenecks.

To maintain a close working relationship with two-way communications, Stolle is committed to visiting our customers and listening to your comments and feedback.  During these visits, we've found we can resolve issues before they become serious problems, and as well as supply valuable information about the latest OEM technology for your equipment.  We have team
members and agents who focus on customer plant visits worldwide (a list of our international agents can also be found on our website).

One example of how these relationships help was taken from a recent customer meeting that was being held on an unrelated subject.  When one of their people casually mentioned a decorator printing problem that they were having, we pursued it.  In the following conversation he revealed that a second location was having the same issue on the same can size.  We started making calls and were able to pull together a follow-up meeting with decorator experts from both of the customer locations and a panel of Stolle experts from engineering, applications,

and service to identify where the problem is most likely coming from and steps that would test the proposed solution.  Without routine customer contact to identify these types of issues, this scenario could have lead to frustration and rejected product which would have hurt the customer’s bottom line.
 
Mentioning the bottom line leads us back to a topic that was discussed in the previous Stolle Aftermarket Newsletter; the Four S’s – Systems, Spares, Service, and Support.  We truly believe that a customer who fully utilizes these Four S’s on piece of Stolle machinery will be able to increase their production, even in today’s landscape of ever decreasing maintenance budgets. 

We're confident that when you have the right OEM quality spare parts for your Stolle systems and they are installed, maintained and set up by our service professionals, you will be able to

achieve the full potential - and value - of all your Stolle equipment.  Stolle machinery experts also have the technical experience to support any special needs you may have or guide you through the most difficult production problems to a solution.
 
As always, please feel free to contact the StollePlus team leader with questions, comments, or to set up a StollePlus meeting at your facility.  
 
 
Chris McAlpine
303-708-5048 chris.mcalpine@stollemachinery.com